Frequently Asked Questions
GIFTING & HAMPERS
Express gift orders are usually processed within the same or next business day, with delivery completed in up to 3 days. During festive periods or for bulk orders, please allow extra lead time. For large-scale gifting (50–300 recipients), we recommend confirming at least 3–4 weeks in advance to ensure smooth sourcing, branding, and packaging. If your timeline is tighter, let us know — we’ll do our best to accommodate.
Single customised hampers are available through our Express Shop. Customisation details can be found on each product page, and our team is always here to help if you need guidance.
Orders of 50+ should be placed 3–4 weeks in advance to allow for sourcing, personalisation, and preparation.
Absolutely. You’re welcome to swap items, adjust quantities, or create a fully customised hamper tailored to your preferences and budget. If you don’t find exactly what you’re looking for, our gift advisors are just a message away.
Yes, we can customise packaging, gift tags, and labels with your logo or brand identity for corporate gifting.
We offer eco-conscious packaging and can suggest gifts that use sustainable or reusable items.
Yes, we can deliver to individual addresses, with courier fees applicable. Local delivery is complimentary for orders above SGD 80. For bulk gifting, we also provide complimentary delivery to multiple addresses with a minimum of SGD 50 per location.
As our products are highly customised, a 60% deposit is required at confirmation, with the balance due on delivery. We accept all major credit/debit cards, bank transfers, and cash. For corporate clients, we can accommodate special invoicing or purchase order requirements. Schools and faculty may also arrange credit terms via platforms such as Ariba.
Yes. Every order includes a complimentary card. We’re happy to provide a handwritten gift card with your personal message in each hamper — simply add your note at checkout.
If items are non-perishable, unused, and non-customised, we accept returns or exchanges within 30 days.
For changes, WhatsApp our gift advisor at +6588522535 immediately. Please note that once an order is in production or shipped, changes are not possible. Review your order details carefully, and contact us right away if you need assistance.
No, we do not currently offer international delivery as of August 2025.
It’s easy to get started. Just reach out via our contact form, email, or phone. We’ll confirm if your date is available, walk through your preferences (whether for hampers, carts, or special custom touches), and share pricing details. Once you’re ready, a deposit secures your booking — and we’ll handle the rest, from planning to preparation.
We recommend booking as early as possible, particularly for large events or custom projects. Popular wedding dates and holidays can fill up months in advance. For bespoke gifts (such as corporate orders or wedding welcome packages), 4–6 weeks’ notice is ideal to allow for design and sourcing. Event cart services are often reserved several months ahead. That said, we understand last-minute needs — if our schedule permits, we can sometimes accommodate rush requests with as little as 72 hours’ notice.
We provide luxury gifting in Singapore and tailored event cart services for a wide range of occasions. Our offerings are especially popular for weddings — from engagement gifts to wedding welcome hampers — as well as corporate gifting in Singapore, including client appreciation gifts, customised hampers, and product launch giveaways. We also create memorable gifts for personal milestones such as birthdays, anniversaries, and baby showers. Whether you’re planning a corporate gala, a boutique wedding, or sending a personalised gift in Singapore to someone special, we ensure every hamper and event cart feels bespoke, thoughtful, and unforgettable.
Absolutely! Customisation is at the heart of our gifting services. We specialise in creating bespoke gift boxes and customised hampers in Singapore that reflect your theme, story, or brand. You can share a general direction (such as holiday relaxation or local artisan treats), or request specific items you know your recipients will love. From there, our team curates a selection of high-quality, personalised gifts and designs that bring your vision to life.The possibilities are endless — we can adjust colours, include corporate branding, add personal touches, and ensure each gift feels truly one-of-a-kind. If you prefer something ready-made, we also offer a range of pre-curated hampers in Singapore, which can still be personalised with a message or thoughtful details.
Our Custom Gift Design Process
Our custom gift design process is collaborative, stress-free, and tailored to you. We specialise in creating luxury gifting in Singapore that reflects your story, brand, or occasion. Here’s how it works:
1. Discovery & Ideation
We begin with a consultation (via questionnaire or call) to understand your needs. Together, we’ll explore the occasion, recipient profiles, preferred themes or colour palettes, and key details like budget and quantity. This gives us a clear vision for your bespoke gift boxes or customised hampers.
2. Design Proposal
Next, our team curates a detailed gift proposal. This often includes a mood board or sample visuals of the items and packaging we recommend. You’ll be able to review the proposed gift contents, packaging style, and custom elements such as branded logos or personalised name tags. We refine the design with you — including up to two rounds of revisions — until you’re completely satisfied.
3. Sourcing & Assembly
Once approved, we source premium items and packaging from trusted artisans and brands — from gourmet treats to luxury spa products. Many of our personalised gifts in Singapore are hand-assembled in our studio. This stage typically takes a few weeks, particularly for bulk orders or custom-branded elements. We’ll keep you updated throughout.
4. Delivery
Each gift is carefully packaged and quality-checked before delivery. We can send hampers directly to recipients or in bulk for events. You’ll receive tracking details or a scheduled delivery window, ensuring a smooth and timely experience. Then comes the best part — your recipients get to unwrap a gift that feels truly special.Throughout the process, our goal is to make gifting easy and enjoyable for you while creating a memorable unboxing experience for your recipients. Our team is always available to answer questions or adjust details along the way.
Yes – we frequently collaborate with planners, coordinators, and venues, and we encourage it for a seamless experience. For weddings in Singapore, we’re happy to work directly with your wedding planner to align on gift design themes, delivery timelines, and placement of items such as wedding welcome hampers or guest gifts. For event cart services, we coordinate with venues to manage logistics — from where to set up your coffee cart rental or cotton candy stand to ensuring everything runs smoothly without disrupting other activities.
We value our repeat clients and large-scale orders, and we’re open to discussing bulk pricing on a case-by-case basis. While our focus remains on quality — and we don’t discount in ways that compromise the end product — we understand the benefits of economies of scale.
For corporate gifting in Singapore, if your company partners with us exclusively for events and gifting needs throughout the year, we can create a preferred partnership arrangement. The bottom line: we’re committed to delivering value. For clients who use our customised hampers, luxury gift boxes, or event cart services repeatedly or at scale, we’re happy to explore how we can make the collaboration mutually rewarding.We deeply appreciate our loyal clients and often find ways to go the extra mile — whether through tailored pricing structures or thoughtful added touches.
Yes, we can arrange that. For customised hampers or bespoke gift designs in Singapore, we usually begin with a digital design proposal or photo mock-up. If time permits and you’d like a tangible preview, we can often assemble a sample gift and share detailed photos — or even ship it to you — for approval.This is especially common for wedding welcome hampers and corporate gifting projects where quality and presentation are crucial. Please note that producing a physical sample may add some time to the schedule, but we’re happy to include it if it helps ensure the final gifts match your vision perfectly. Rest assured, we never move forward with majorly customised orders without your approval on the design plan.
CARTS
Our event carts in Singapore are popular for weddings, corporate events, and private parties. To secure your preferred date, we recommend booking at least 4 weeks in advance. Last-minute bookings may be possible depending on availability, so it’s always worth checking with us. The earlier we receive your booking confirmation, the more time we have to refine the details and tailor the coffee cart rental, cotton candy stand, or scent bar perfectly to your theme and event.
Yes — each of our event carts has a minimum service time and serving quantity. The specifics vary depending on the cart — whether it’s a coffee cart rental in Singapore, a cotton candy stand, or one of our scent bar experiences. Full details will be provided upon enquiry so we can recommend the best fit for your event size and duration.
Yes — our event carts in Singapore are fully customisable and brandable. Menus can be tailored to your theme, and we can provide custom cups, branded signage, and personalised labels to create a cohesive look. Whether it’s for a corporate gifting event, wedding, or private party, we love bringing your vision to life.
Yes — you can book multiple carts together, and we’ll coordinate the setup for a smooth experience. We provide bundle pricing for these bookings, which is especially popular for weddings and corporate events looking to create a full experience.
Yes — all our event carts include trained staff. You’ll have a scent host for scent bars or baristas for coffee carts, ensuring smooth service throughout your event.
Yes, we can design and provide custom signage, menus, and product labels to match your brand or event theme.
Our carts are suitable for both indoor and sheltered outdoor venues.
Your 60% deposit secures your date. If your plans change, you’re welcome to reschedule once at no extra cost, as long as we have at least 7 days’ notice.
Setup usually takes 45–60 minutes per cart, with 30–45 minutes for tear-down. We’ll coordinate directly with your venue to keep everything running smoothly.
Our coffee & tea cart and cotton candy cart require a standard Singapore power outlet. Distance isn’t an issue — each cart comes with a 15m extension cord.
A 60% deposit secures your date and is non-refundable. If plans change, you may reschedule once at no cost with at least 7 days’ notice.
Each cart package is all-inclusive. It covers setup, ingredients or products, serving ware, branding options, and a dedicated host or barista — plus transport and tear-down, all within the quoted price.
Our carts typically serve 50–300 guests. Larger groups are possible with advance arrangements.
Extensions are possible, subject to staff and product availability. Overtime fees apply and will be confirmed on-site before proceeding.
We hope this comprehensive FAQ has answered your questions! If there’s anything else you’re curious about, please don’t hesitate to reach out to us directly. We pride ourselves on friendly, personalized service – whether you’re ordering one special gift or planning a major event, we’re here to help make it unforgettable. Thank you for considering us for your luxury gifting and event needs.
